The accommodated guest accepts the accommodation rules as a contractual condition of accommodation and is obliged to comply with its provisions.
Every guest is obliged to familiarize themselves with these accommodation rules, ignorance of which will not be taken into account. The accommodation rules are available at the receptions of the accommodation facilities.
General terms and conditions (hereinafter referred to as the “terms”) of accommodation facilities operated by Lenka Hrnčiřík Hejduková, IČO 60485426 and the natural person ordering the services (hereinafter referred to as the “client”).
Article I. – Subject of the contractual relationship
These Terms and Conditions govern the rights and obligations of the contracting parties in the temporary rental of residential units for recreational accommodation.
Article II. – Formation of the contractual relationship
The contractual relationship between the client and the accommodation provider is established by the confirmation of the stay order by the accommodation facility. The accommodation facility undertakes to provide the client with a stay and to ensure the agreed scope and quality of the agreed services (hereinafter referred to as the “stay”) and the client is obliged to pay the agreed price to the accommodation facility.
Article III. – Ordering a stay, price and payment
3.1 Ordering a stay
by phone: +420 607 731 117
by e-mail: lenkahejdukova@atlas.cz, or info@silviapartments.eu
via an electronic form on the website: www.silviapartments.eu or according to the relevant website.
3.2 The guest is obliged to pay the agreed contractual prices for accommodation based on the prices set according to the price list or reservation system.
3.3 The client shall pay for the services ordered by the client and confirmed by the hotel in the form of an advance payment and a final payment.
The client shall pay for the ordered services in advance based on the proforma invoice sent, by the date specified on the document as the due date.
We consider the services to be paid on the day the payment is credited to the bank account.
The amount of the deposit and the payment schedule are determined, unless the contracting parties agree otherwise, as follows:
- For stays, the customer is obliged to pay a deposit of 50% of the set price or another amount specified on the document upon the establishment of the contractual relationship, the customer is obliged to pay the balance no later than 5 working days before the start of the stay.
- The condition for issuing a gift voucher is payment of 100% of the gift voucher price no later than 5 days from its issuance or another date specified on the issued document. Purchased gift vouchers are non-refundable. They are valid for a maximum period of 1 year from the date of issue, unless otherwise stated in advance. In the event that the value of the gift voucher is not exhausted, the accommodation facility will not pay the remaining amount of the gift voucher in cash.
Payment methods
payment by transfer or cash deposit in EURO to the account number:
2190575030/3030
IBAN: CZ12 3030 0000 0021 9057 5030
BIC: AIRACZPP
Or account in CZK number 2190575022/3030
the client’s stay can be fully or partially paid for by the employer or another organization. In this case, the client states this fact when placing the order and the stay is invoiced to the customer based on the order
3.4 If the client is in default with the payment for the services provided, the accommodation facility has the right to claim interest on the delay from the client in accordance with Government Regulation No. 351/2013.
3.5 All payments will be made in Czech crowns (CZK) or in euros (EUR)
Article IV. – Basic rights and obligations of the customer
4.1 Customer rights:
a) the right to proper provision of contractually agreed and paid services
b) the right to be informed of any changes in contractually agreed services
c) the right to complain about defects
4.2 Customer obligations:
a) to provide the accommodation provider with the cooperation necessary for the proper provision and provision of services, in particular to truthfully and completely state the required data in the order, including reporting any changes to such data
b) to inform the accommodation provider of their opinion on any changes in the conditions and content of the agreed services without undue delay
c) to arrive at the destination at the specified time
d) in the event of withdrawal from the contract, the customer is obliged to notify the accommodation provider of such withdrawal from the contract and pay a termination fee according to the stated cancellation conditions
e) to behave properly with regard to the furnishings of the apartments, immediately report any damage and agree on any compensation.
Article V. – Basic obligations of the accommodation facility
a) provide the client with all information regarding the stay
b) ensure the client’s stay based on a confirmed order and in accordance with generally binding legal regulations
c) in the event of withdrawal from the concluded contract by the client in accordance with these conditions or the law, pay the difference in price between the already paid stay and the relevant cancellation fees no later than 14 days after receiving the written cancellation
Article VI. – Withdrawal from the contract and cancellation conditions
The client has the right to cancel the stay at any time, i.e. to withdraw from the contract. The contractual relationship is terminated and the participation is canceled on the day when the withdrawal (cancellation of the stay) is notified in writing. In this case, the accommodation provider has the right to charge a termination fee / cancellation fees (contractual penalty). The termination fee is payable immediately. After deducting the termination fee from the total price of the stay, the customer will receive back the remainingek of the amount paid. If the amount of the cancellation fee (cancellation fee) is higher than the advance payment, the client is obliged to pay an amount equal to the amount of the cancellation fee (cancellation fee).
Cancellation fees when booking via the website or outside contractual partners:
20% of the price of the stay, if it is cancelled 80 to 60 days before the start of the stay;
50% of the price of the stay, if it is cancelled 30 to 59 days before the start of the stay;
70% of the price of the stay, if it is cancelled 10 to 29 days before the start of the stay;
100% of the price, if it is cancelled less than 9 days before the start of the stay inclusive.
If the guest arbitrarily cancels part of the stay, he is not entitled to financial compensation.
Article VII. – Final provisions
The General Terms and Conditions shall enter into force on 15 March 2025 and shall supersede all previously valid terms and conditions.
Contractual relationships established before these terms and conditions enter into force shall remain valid and shall be governed by the terms and conditions in force at the time of their establishment.